Terms of Service
1. Parties and the service
These Terms of Service ("Terms") are entered into between Babete, Lda. ("Babete, Lda.", "we", "us") and the organization or individual using LaikaHub ("you", "Customer"). By creating an account or otherwise using LaikaHub, you agree to these Terms.
LaikaHub is a workspace combining marketing, CRM, sales, and AI-assisted drafting features, described further on the Site.
2. Accounts and authorized use
You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for activity carried out under your account, including by any team member you invite to your workspace.
You may not use LaikaHub to violate applicable law, attempt to bypass its security or access controls, or access data belonging to another organization's workspace.
3. Customer data
You retain ownership of the contacts, campaigns, notes, and other business data you upload or create in LaikaHub ("Customer Data"). You represent that you have the right to provide Customer Data to us and to have it processed as described in our Privacy Policy and Data Processing Agreement.
We process Customer Data only to provide the service to you, as described in our Privacy Policy and Data Processing Agreement, which are incorporated into these Terms by reference.
4. Subscription and billing
LaikaHub is offered on a subscription basis, priced and billed according to the plan published on the Site at the time of your subscription. Subscriptions are billed in advance on a recurring basis (typically monthly) and automatically renew until cancelled.
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and we do not provide refunds for partial periods except where required by applicable law. Invoices are issued in euros, with VAT applied under Portuguese rules, including reverse-charge treatment for eligible EU business customers.
We may suspend access for accounts with an overdue balance after providing reasonable notice.
5. AI features and transparency
LaikaHub includes features that use artificial intelligence to draft content on your behalf (for example, campaign messages). AI-generated output is a draft only: it is presented to you clearly as AI-generated, and no such output is sent, published, or otherwise acted upon without your explicit review and approval, consistent with Article 50 of the EU AI Act.
AI-generated output does not constitute legal, financial, tax, or other regulated professional advice, and you remain responsible for reviewing and approving any content before it is used.
6. Availability and security
We take reasonable measures, described in our Privacy Policy and Data Processing Agreement, to keep LaikaHub secure and available, but we do not guarantee uninterrupted or error-free operation. You must promptly notify us of any suspected security incident affecting your account.
7. Suspension and termination
We may suspend or terminate your access if you materially breach these Terms, use LaikaHub unlawfully, or if suspension is necessary to protect the security of the service or other customers. You may stop using LaikaHub and close your account at any time.
On termination, your right to use LaikaHub ends, and Customer Data is handled as described in our Privacy Policy's retention and deletion terms.
8. Intellectual property
Babete, Lda. retains all rights in the LaikaHub software, branding, and underlying technology. Nothing in these Terms transfers ownership of that intellectual property to you. You retain all rights in your Customer Data.
9. Disclaimers and limitation of liability
To the maximum extent permitted by applicable law, LaikaHub is provided "as is," without warranties of any kind beyond those expressly stated in these Terms, and neither party's liability under these Terms will exceed the amount paid by Customer for the service in the twelve months preceding the claim. Nothing in these Terms limits liability where such limitation is not permitted under mandatory Portuguese or EU law, including in relation to data protection obligations.
10. Governing law
These Terms are governed by Portuguese law, without prejudice to any mandatory consumer-protection or data-protection rights you have under EU law. The courts of Lisbon, Portugal have exclusive jurisdiction over any dispute arising from these Terms, subject to any mandatory rule giving jurisdiction elsewhere.
11. Changes to these Terms and contact
We may update these Terms from time to time; where a change is material, we will notify active account holders by email before it takes effect. For any question about these Terms, contact us at legal@babete.pt.